📮 Our contact details
Email: dpo@gravitysketch.com
Address: Unit 5.01 Piano House, 9 Brighton Terrace, SW9 8DJ, London, United Kingdom
If you are in the EU, you can contact our EU representative in your country. You can find more information about this here.
❓ What is this notice all about?
We want to be completely transparent about how we collect and use your personal data and this privacy notice exists to tell you exactly how we do this.
This notice applies wherever we decide why and how we process personal data (and therefore act as a Data Controller under data protection law). It covers the personal data we process when you use our services.
Our privacy notice tells you the journey of your personal data from the moment it enters our systems up until it's time for us to say "goodbye 👋", as well as the various stops it makes along the way.
👇 The different ways we process personal data
When you join our app, we will need to collect certain data about you such as personal details, contact details, information about your device and your IP address. The legal basis we rely on for this processing is Article 6(1)(b) of the GDPR - Contract.
If in your time with us we need to assist you with an error or bug, we will process information such as your personal details, contact details and IP address. The legal basis we rely on for this processing is Article 6(1)(f) of the GDPR - Legitimate Interests.
We use a variety of service providers when we process your data. You can find more information about them below.
- AWS - for data storage, processing and analytics for product related data. All data stored with them is in the EU/USA and you can find out more about them here.
- Salesforce - for marketing and customer management. All data stored with them is in the EU and you can find out more about them here.
- Tableau - for data storage and processing related to product analytics. All data stored with them is in the UK and you can find out more about them here.
- Ortto - for data storage and processing related to marketing. All data stored with them is in the EU/USA/Australia and you can find out more about them here.
We'll retain your information for the duration of your account with us, and then an additional 6 years in line with statutory retention periods.
When a company starts working with us, including EU and US companies, we will need to collect certain data about our primary contact with them such as personal details, contact details and company financial details. The legal basis we rely on for this processing is Article 6(1)(b) of the GDPR - Contract.
Data users in the company will be processed as above, including data users in German and US based companies
Typically we use a variety of service providers when we process your data. You can find more information about them below. Any specifics relating to company data will be clear in your contract with Gravity Sketch.
- Salesforce - for marketing and customer management. All data stored with them is in the EU and you can find out more about them here.
Typically, we'll retain your information for the duration of your account with us, and then an additional 6 years in line with statutory retention periods. Any specifics relating to company data retention will be clear in your contract with Gravity Sketch.
When you purchase something from us, we will need to process certain data about you such as personal details, contact details and financial information. The legal basis we rely on for this processing is Article 6(1)(b) of the GDPR - Contract.
We use a variety of service providers when we process your data. You can find more information about them below
- Xero - our financial services provider. All data stored with them is in the USA and you can find out more about them here.
We'll retain your information for 6 years form purchase in line with statutory retention periods.
When you get in touch with us, through our website, social media or email, we process your personal details, contact details, the goods and services we’ve provided and any other information you provide to us. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interest.
If you would like to record your use of Gravity Sketch and share it with us or if you join one of our recorded podcasts, we will ask for your approval to use the recording in our marketing campaigns. The legal basis we will rely on for this is Article 6(1)(a) of the GDPR - Consent.
We use a variety of service providers when we process your data. You can find more information about them below.
- Instagram - a social media provider. All data stored with them is in the Republic of Ireland/USA and you can find out more about them here.
- Facebook - a social media provider. All data stored with them is in the Republic of Ireland/USA and you can find out more about them here.
- Discord - a social media provider. All data stored with them is in the USA and you can find out more about them here.
- Slack - our internal communication channels. All data stored with them is in the USA and you can find out more about them here.
- Intercom - our live messaging service. All data stored with them is in the UK/Australia/USA and you can find out more about them here.
- Zendesk - our customer service management service. All data stored with them is in the EEA/USA and you can find out more about them here.
- Google Drive - our document storage service. All data stored with them is in the Republic of Ireland/USA and you can find out more about them here.
- Notion - our document storage service. All data stored with them is in the USA and you can find out more about them here.
We'll retain your details for the duration of your account with us and then 12 months after in line with statutory retention periods.
When you provide feedback for us, we will collect certain data about you such as your personal details, contact details and any other information you provide to us in your feedback. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interest.
We use a variety of service providers when we process your data. You can find more information about them below
- ProdPad - for data storage around product feedback. All data stored with them is in the EU and you can find out more about them here.
- Notion - for data storage around product feedback. All data stored with them is in the USA and you can find out more about them here.
- Typeform - a form hosting service. All data stored with them is in the EU/USA and you can find out more about them here.
- Slack - for data storage around product feedback. All data stored with them is in the USA and you can find out more about them here.
- Google Forms - a form hosting service. All data stored with them is in the Republic of Ireland/USA and you can find out more about them here.
- Microsoft Forms - a form hosting service. All data stored with them is in the EU/USA and you can find out more about them here.
- Google Sheets - a spreadsheet management service. All data stored with them is in the Republic of Ireland/USA and you can find out more about them here.
We keep the personal data mentioned for the duration of your account with us and for 12 months after you left us, in line with our business needs.
When you apply for a job with us, we will need to collect certain data about you to be able to process your application, such as your personal details, contact details, employment history and any other information you provide to us during the hiring process. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.
We use a variety of service providers when we process your data. You can find more information about them below.
- Google Meet - our live video chat service. All data stored with them is in the Republic of Ireland/USA and you can find out more about them here.
- Zoom - our alternative live video chat service. All data stored with them is in the EU/USA and you can find out more about them here.
- Greenhouse - our recruitment platform. All data stored with them is in the UK/EU/USA and you can find out more about them here.
- Docusign - our document signature service. All data stored with them is in the EU/Canada/USA and you can find out more about them here.
- Calendly - our calendar organisation service. All data stored with them is in the USA and you can find out more about them here.
We'll retain your details for 12 months if you are not successful, in line with statutory retention periods.
Our website uses cookies and other similar technologies of which you should be aware.
These cookies allow us to track and analyse your response concerning web traffic or behaviour regarding changes to the structure, text or any other component of our Website.
When you use our website, the cookies can be stored on your device are either first party cookies, which are placed and read by us directly while you are using our website or third party cookies, which are set by other third parties we have partnered with.
Below is a list of the cookies we use and the purposes for which they are used:
Name | Purpose |
Gravity Sketch Product | This controls some of the web behaviour such as whether or not to display banners about new product featyres |
Name | Purpose | More Information |
Google Analytics | Web analytics for marketing and website usability | |
Google Optimize 360 | Web analytics and website usability | |
Google Conversion Tracker | Web analytics for marketing | |
Global Site Tag | Web analytics for marketing | |
Facebook Conversion Tracking | Web analytics for marketing | |
LinkedIn Insights | Web analytics for marketing | |
Intercom | A user support widget | |
Ortto | Tracking users across our marketing campaigns | |
Hotjar | Tracking user behaviour on the website | |
Hubspot | Tracking user behaviour across our marketing campaigns |
You can choose not to store Non-essential cookies on your computer when you visit our website, or you can adjust your browser settings to prevent cookies from being saved on your computer. You can find information about how to manage Cookies in the most commonly used browsers at the following addresses:
📜 What are your rights?
Your personal data is yours and you have rights in relation to it granted by the UK GDPR, which include:
You have the right to be informed about the collection and use of your personal data, the purposes for processing, retention periods for that personal data and who it will be shared with. We have set this information out in this privacy notice.
You have the right to ask us for copies of the data we hold about you. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).
You have the right to ask us to stop processing your personal information in some circumstances, such as when we are relying on our own (or someone else’s) legitimate interests to process your personal information, when we are processing your personal information for direct marketing or when we are processing your personal information for research.
You have the right to ask us to rectify the personal information you think is inaccurate or to complete information you think is incomplete. When you ask us to rectify your information, if we’ve shared your personal information with others, we’ll let them know about the rectification where possible.
You have the right to ask us to erase your personal information. Please be advised that we have the right to reject such request under certain circumstances, including if if we are required by law to process your data, or if the processing is necessary for the establishment, exercise or defence of legal claims.
You have the right to ask us to restrict the processing of your personal information for a period of time in some circumstances, such as where you contest the accuracy of that personal information or object to us processing it. This right is separate from the right to object and will only stop us from using your personal information further, not from processing it. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to someone else, in some circumstances.
You don't have to pay anything in order to exercise your rights. Please contact us by sending an email to dpo@gravitysketch.com if you wish to make a request under your rights; we have a calendar month to get back to you with a response.
💔 How you can complain
If you have any concerns about our use of your personal information, please let us know by:
If you are not satisfied with our response or you are unhappy with how we have used your data, you can complain to the Information Commissioner's Office (ICO). You can find the ICO contact details below:
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